WE ARE HAPPY TO ASSIST YOU

FACULTY eLearning Resources

STUDENT eLearning Resources

Before asking for technical assistance, make sure that your queries have been addressed by the above eLearning resources. If you still encounter difficulties especially technical issues, you can contact our technical specialists who will be happy to be of assistance.  We try to be responsive with our services but for matters with urgency, please be guided with the following priority support pathways.

NO COURSE SITES AFTER ENROLLMENT

NON-APPEARANCE OF COURSE SITES MAY MEAN THAT YOUR PAYMENT HAS NOT BEEN CREDITED IN THE ENROLLMENT LIST FROM THE REGISTRAR'S OFFICE.  WE UPDATE THE CLOUD CAMPUS COURSE ROSTER FROM THE REGISTRAR'S OFFICE'S  ENROLLMENT DATA  ON A DAILY BASIS TO ENSURE THAT YOUR COURSES ARE UP-TO-DATE AS POSSIBLE.  SEND US A SUPPORT TICKET IF YOU EXPERIENCE DELAY IN YOUR ONLINE COURSES.

Priority Queue

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Send us a TECHNICAL SUPPORT TICKET

Get your UST GSuite Account ready before accessing the Technical Support Ticket System. 

Ticketing Support Hours: 8:00 AM - 12 MN (Mondays to Saturdays)

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Talk to us in our LIVE HELP DESK 

Live Help Desk Hours: 8:00 AM - 5:00 PM (Mondays - Saturdays). Click the Go icon to talk to our eLearning Specialists and Technical Support Specialist on-duty.

Reach us through our

Edtech FB Page  (General Inquiries only -

ALL TECHNICAL INQUIRIES WILL BE DIRECTED TO THE TICKETING SYSTEM & LIVE HELP DESK)

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Send us an EMAIL

(FACULTY INQUIRIES ONLY)

STUDENTS SENDING INQUIRIES VIA THIS EMAIL WILL BE AUTOMATICALLY DIRECTED TO THE TICKETING SYSTEM
 
TECHNICAL SUPPORT SPECIALISTS ON-DUTY
ENGR. RAUL PONAY
eLearning Technology & Infrastructure Supervisor
MONDAYS - FRIDAYS
7:00 AM - 4:00 PM
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ARTHUR OLLANDA
Assistant Technology & Infrastructure Supervisor
MONDAYS 8:00 AM - 2:00 PM 
WED & THURS 
8:00 AM - 10:00 AM / 3:00 - 8:00 PM
FRIDAYS 3:00 - 8:00 PM 
RODERICK ENDAYA
TECHNICAL SUPPORT STAFF
TUESDAYS - THURSDAYS, SATURDAYS
1:00 PM - 10:00 PM
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ALFRED LAPE
TECHNICAL SUPPORT STAFF
MON - TUES, THURS - SAT
2:00 PM - 11:00 PM
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ANTHONY ESPIRITU
TECHNICAL SUPPORT STAFF
TUESDAYS - SATURDAYS
8:00 AM - 5:00 PM
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MICHAEL DAVE BADILLA
TECHNICAL SUPPORT STAFF
MONDAYS - FRIDAYS
10:00 AM - 7:00 PM
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ARCHIE TROY DALLO
LEARNING STUDIO TECH
MON - WED, FRI - SAT
3:00 PM - 12:00 AM