WE ARE HAPPY TO ASSIST YOU
FACULTY eLearning Resources
STUDENT eLearning Resources
Before asking for technical assistance, make sure that your queries have been addressed by the above eLearning resources. If you still encounter difficulties especially technical issues, you can contact our technical specialists who will be happy to be of assistance. We try to be responsive with our services but for matters with urgency, please be guided with the following priority support pathways.
NO COURSE SITES AFTER ENROLLMENT
NON-APPEARANCE OF COURSE SITES MAY MEAN THAT YOUR PAYMENT HAS NOT BEEN CREDITED IN THE ENROLLMENT LIST FROM THE REGISTRAR'S OFFICE. WE UPDATE THE CLOUD CAMPUS COURSE ROSTER FROM THE REGISTRAR'S OFFICE'S ENROLLMENT DATA ON A DAILY BASIS TO ENSURE THAT YOUR COURSES ARE UP-TO-DATE AS POSSIBLE. SEND US A SUPPORT TICKET IF YOU EXPERIENCE DELAY IN YOUR ONLINE COURSES.
Send us a TECHNICAL SUPPORT TICKET
Get your UST GSuite Account ready before accessing the Technical Support Ticket System.
Ticketing Support Hours: 8:00 AM - 12 MN (Mondays to Saturdays)
Reach us through our
Edtech FB Page (General Inquiries only -
ALL TECHNICAL INQUIRIES WILL BE DIRECTED TO THE TICKETING SYSTEM & LIVE HELP DESK
Talk to us in our LIVE HELP DESK
Live Help Desk Hours: 8:00 AM - 5:00 PM (Mondays - Saturdays). Click the Go icon to talk to our eLearning Specialists and Technical Support Specialist on-duty. Make sure you are logged in your UST GSuite Account before accessing the Live Help Desk.
Send us an EMAIL
(FACULTY INQUIRIES ONLY)